Terms and conditions of service use at Vietnam-onlinevisa.com
Please read the Terms and Conditions of Use carefully before using the service(s) of Vietnam-onlinevisa.com.
In these Terms of Use, the term “We” is substituted for Vietnam-onlinevisa.com which is a trademark of Vietnam Discovery Travel Joint Stock Company.
By using the Vietnam-onlinevisa.com service(s), you represent your unconditional agreement to the Terms and Conditions of Service use herein, and abide by these terms and any regulations and laws in force. If you do not agree with the terms set forth in this agreement or are not satisfied with the website, please contact Vietnam Development Tourism Joint Stock Company via the email address at the bottom of the Terms & Conditions. to sue. Your failure to comply with these Terms and Conditions of Use may result in legal action, suspension, or termination of your access to this website without notice. Vietnam-onlinevisa.com reserves the right to change the Terms and Conditions of Use without prior notice.
I. OUR SERVICES
1. VIETNAM VISA SERVICES AT THE AIRPORT
1.1. VISA ISSUED AT AIRPORT (VOA)
Visa issued at the airport (VOA) is issued by the Immigration Department of Vietnam, issued to visa applicants at Vietnam airports. Unlike other countries, the process of obtaining VOA Vietnam is divided into 3 steps:
Step 1: Apply for a Vietnam visa online at www.Vietnam-onlinevisa.com, pay the service fee and wait for the Visa Approval Letter (AL) to be processed.
Step 2: Receive the Visa Approval Letter via email
Stage 3: Upon arrival at Vietnam airport, please present your Original Passport, Visa Approval Letter, Visa Immigration Declaration, 2 passport photos and stamping fee to the Customs Officer for stamping. visa.
Visa issued at the airport only applies to your entry into Vietnam through one of our international airports. Therefore, by applying for a Vietnam Visa on arrival to Vietnam via Vietnam-onlinevisa.com, you agree to enter Vietnam via our International Airport(s) and proceed with the above 3 steps. By submitting an online visa application, you confirm that the information you provide is correct, and is legal under the Vietnam Immigration Law. Any misleading information provided by you is subject to Vietnam Immigration Law.
1.2. OFFICIAL OF VISA APPROVAL (AL)
Visa approval letter is an official document issued by the Immigration Department of Vietnam allowing you to obtain a Vietnam Visa when you arrive at one of Vietnam’s International Airports. Without this approval, you cannot put visa stamp on your passport upon arrival at Vietnam airport.
Important note: Visa approval letter needs to be presented before you board your flight to Vietnam.
1.3. TIME REVIEW
Upon receipt of your payment, the Vietnam-onlinevisa.com system will send a payment confirmation email and you will then receive another email, “Processing Notice”, informing you that the processing Your visa application process has begun.
The processing time for the Official Letter depends on the type of review that you have applied for; includes regular service (2 business days), urgent service (1 business day) and super urgent service (2 or 4 business hours).
Please note:
The processing time depends on the working time of Vietnam-onlinevisa from 8:15 am to 17:30 pm (GMT + 7) from Monday to Friday; and also based on the processing time of the Vietnam Immigration Department, which is usually 8 am to 10:30 am and 13:30 to 15 pm Monday to Friday. The review time is also subject to Vietnam’s national holidays.
The Vietnam Immigration Department may delay and/or deny visa processing without any explanation. Vietnam-onlinevisa.com is not responsible for delays, cancellations, financial losses and other losses resulting from refusal or delay in visa processing. No service fee, embassy fee, courier fee, shipping fee or any part of the cost will be refunded due to delay or rejection.
In special cases, additional documentation or confirmation of details is required and processing times may be longer than usual. In such cases, we will notify you by email.
1.4. EXPENSE
By submitting a visa application to Vietnam-onlinevisa.com, you agree to pay all fees associated with Vietnam Visa including Service Fee and Visa Stamping Fee.
Service charge:
Visa stamping fee:
You must also pay all additional fees if you wish to change/correct any personal information contained in the Visa Acceptance Letter issued by Vietnam Immigration Department.
1.5. CANCELLATION POLICY AND REFUND POLICY OF VIETNAM VISA SERVICES AT THE AIRPORT
Vietnam-onlinevisa.com reserves the right to refuse to process your visa application for any reason, for example an incomplete visa application, insufficient processing time, or unusual circumstances. In such cases, we will refund the Service Fee in full.
For any reason you wish to cancel your visa application before paying the service fee, you may do so without charges and penalties even if you do not notify us.
For any reason you wish to cancel your application before we begin processing the service, you may do so without charge or penalty. If yes, request a formal cancellation in writing (email/letter) to Vietnam-onlinevisa.com before our “Processing Notice” email is sent to your registered email address. In that case, we will refund the Service Fee.
For any reason you wish to cancel your application after the “Processing Notice” email is sent to the email address you have registered through our system, no refunds will be issued and the service will be refunded. complete automatically.
We will not refund the Service Fee after the Visa Approval Letter has been processed by the Immigration Department and sent to you via the email address / phone number you registered.
In case you cannot receive your Visa Approval Letter on time for any reason confirmed by us via “Notice of Review”, please contact us immediately via email [email protected] or via Hotline +84.975.666. Otherwise, the Service Fee will not be refunded to you
We are not responsible for any loss/delay due to technical failure; wrong email address or information provided by the applicant without notice.
No refund will be given in case you refuse to receive the Visa Approval Letter containing incorrect details caused by your mistake. We strongly recommend that you check the Visa Approval Letter with your passport and personal information immediately upon receipt and before your flight.
The service fee will be fully refunded if your visa application is rejected by the Vietnam Immigration Department.
If there are any errors made by Vietnam-onlinevisa.com in your Visa Approval Letter during issuance, Vietnam-onlinevisa is responsible for re-supplying a new Visa Approval Letter according to the details. details of your initial application at no extra charge and 100% refund of the Service Fee for your visa application. In addition, we commit to provide Visa once a month for your visa application (no Service Fee) or free Airport Pick-up service when you are about to leave Vietnam.
For any reason, if you cancel/delay/change any details of your trip to Vietnam, for example your habits, length of stay, arrival/departure date no If it matches your new plan, we will not refund the service fee. In this case, we propose to apply for a new visa application with a new Service Fee applied in proportion to the cost(s) we publish.
Refund process may take 15-20 working days depending on the working history of the Bank/Financial Institution. Any additional fees to the Bank or Financial Institution(s) that occur during the refund process are charged to you and your account regardless of your payment method used. What is use. Vietnam-onlinevisa.com is only responsible for the Bank/Financial Institution’s fee on our part for the refund process.
2. JUSTICE RECORD SERVICES
“Judicial record is a record of the criminal record of a person convicted by a criminal judgment or decision of a court that has taken legal effect, the status of judgment execution and the prohibition of an individual from holding certain posts, establishment and management of enterprises or cooperatives in cases where the enterprises or cooperatives are declared bankrupt by the Court.”
According to the Law on Judicial Records, the subjects that are granted Vietnamese criminal records include:
2.1. Processing Time
Application processing time depends on the type of service as follows:
Note:
The Vietnam Criminal Record Center may delay and/or deny the processing of a request for an LLTP Certificate without explanation. Vietnam-onlinevisa.com is not responsible for any delays, cancellations, financial losses and other losses due to refusal or delay in processing. Charges (if any) such as service fees, embassy fees, courier fees, shipping charges or any part thereof are non-refundable due to delays or rejections.
In special cases, additional documentation or confirmation of details may be required, and processing times may be longer than usual. In such cases, we will notify you by email.
2.2. Expense
By submitting the LLTP application form to Vietnam-onlinevisa.com, you agree to pay all fees associated with the LLTP Voucher.
Service fee collected by Vietnam-onlinevisa.com to apply for LLTP Certificate of Vietnam Criminal History Center. Fees are collected in full before we begin processing your application.
The successful payment of the service fee will be confirmed by email “Successful Payment Notification”. We are not responsible for any circumstances arising from a failed payment.
Any additional charges to your Bank(s) or Financial Institution that occur during the checkout process will be charged to you and your account regardless of your payment method.
2.3. Contract Cancellation and Refunds
Vietnam-onlinevisa.com reserves the right to refuse to process your Police Check Certificate for any reason, including but not limited to incomplete application, insufficient processing time or unusual cases. In such cases, the service fee will be fully refunded.
For whatever reason you wish to cancel your application once we have started processing the service, we will not issue a refund and the service will be completed automatically.
In the event that you do not clearly declare your criminal past, the Vietnam Criminal Record Center refuses to issue you an LLTP, we will not be responsible for refund.
If there are any errors made by Vietnam-onlinevisa.com on your LLTP Voucher during the issuance process, Vietnam-onlinevisa.com will re-issue a new LLTP Voucher according to the original application details.
Refunds will be made every Thursday. In case it falls on our recognized holidays (Tet, Independence Day, etc.), the refund will be made the next business day.
3. AIRPORT SERVICES
3.1. SUPPORT TEMPERATURE VISA
Visa stamping support service is our service designed to help you get Vietnam Visa stamped on your passport when you arrive at Vietnam airport.
3.2. AIRPORT FEEDBACK
Airport Transfers are available to transfer guests from the airport to the hotel in the downtown area and vice versa.
3.3. CANCELLATION AND REFUND POLICY OF AIRPORT FEEDBACK AND VISA TEMPERATURE SUPPORT
For any reason, if you cancel your booking of our additional services prior to payment, you can do so without charges and penalties even if you do not notify them. I.
For any reason, if you cancel your service order details after payment and send us a formal Cancellation request in writing (Email / Letter) at least 72 business hours before your registered landing time; You will be refunded the service fee in full without penalty.
We do not accept any Cancellation request within 72 business hours prior to the registered landing time for any reason. In this case, we will not be penalized and will not refund you.
For any reason, if you change the service order details after payment and send us a formal Modification request in writing (Email/Letter) at least 36 business hours prior to the scheduled time. registered landing, we will arrange service for you with no penalties or surcharges. If you fail to notify us of compliance with such conditions and that results in the failure of our service provision, no penalty will be imposed and no refunds will be issued to you. guest.
Within 36 business hours prior to your registered landing time, we will not accept your modification request for your personal reasons. If there is a change or delay in flight schedule due to external factors such as natural disaster / delay by courier, you must notify us immediately and no later than 06 hours of new landing time via Hotline + 84 975 192 666 to tailor our service. If you fail to contact us under such conditions and that results in the failure of our service delivery, no penalty will be imposed and no refunds will be issued to you. guest.
On the day of your arrival, for any reason you cannot receive the service and you do not call our Hotline +84 975 192 666 within 02 hours from the time of landing or do not perform. According to the instructions of the Hotline, we will not refund the money to you.
A full refund of the service fee will be made if you cannot receive the service due to our fault in the following two cases:
In addition, we are committed to providing Visa Stamping Assistance Service for your next visa application with no service fees or free Airport Transfer upon departure at the end of your trip. your go.
The reimbursement process may take 15-20 working days depending on the Bank/Financial Institution’s workflow. Any additional fees to your Bank or Financial Institution(s) that occur during the refund process are charged to you and your account regardless of your payment method. What did the guest use? Vietnam-onlinevisa.com is only responsible for the Bank/Financial Institution’s fee on our part for the refund process.
PAY
For all of our services, we accept the following 04 payment methods (For more details, please check Payment Instructions):
Method 1: Pay by Credit Card, VISA Card, MasterCard, American Express, JCB,… via www.OnePay.vn
Method 2: Pay via www.paypal.com by using our credit card via our PayPal address: [email protected].
Method 3: Bank Transfer
You can pay through our bank account:
Account name:
Account number:
Bank name:
Bank address:
Swift Code:
After payment, please send us the receipt so that we can track your payment and process the Visa Approval Letter as per your request.
Method 4: Pay in cash at our office
Office address: Visa Vietnam Customer Care Department – Vietnam Discovery Travel Joint Stock Company: BT4 – A4 – No. 8, Bui Xuan Phai Street, My Dinh 2 Ward, Nam Tu Liem District, Hanoi
Regardless of your payment method, any additional fees associated with your Bank or Financial Institution(s) that occur during the payment process are charged to you and your account. of the customer. Vietnam-onlinevisa.com is not responsible for any fees.
DISCLAIMER ONLY
Due to reasons beyond Vietnam-onlinevisa.com’s control, we cannot guarantee that you will receive all confirmation emails and notifications. These reasons may include failed email, incorrect email address, email going to spam folder, etc. if you do not receive an email regarding your Visa Approval Letter, you must Contact Customer Service at least 2 days before arrival date. Vietnam-onlinevisa.com will not be liable for any loss or damage, including any refund claims.
It is the applicant’s responsibility to check the accuracy of the information in his Visa Approval Letter. For any mistakes, the applicant must contact us immediately to correct them, otherwise the applicant is solely responsible for these mistakes. If these errors are made on our part, we will process the Dispatch free of charge, and if it is on the applicant’s part, the applicant must pay the full fee to obtain a new Dispatch. The process of receiving the new Visa Approval Letter will take 1-2 working days, so the applicant must double-check the accuracy of the information as soon as the Official Letter is received.
Vietnam visa approval letters are usually issued with your name and other information, so you can see your name, passport number and date of birth in the same Document as others. If you would like a separate Official Letter, please send a request to [email protected]. Vietnam-onlinevisa.com is not responsible for any issues related to the personal details of the applicant arising from the Group Visa Approval Letter.
PRIVACY
Please read carefully Privacy Policy, by which you also agree to be bound when using this website. Privacy Statement is part of this agreement.
Communication: By using this website and our services, you authorize Vietnam-onlinevisa.com to communicate with you via email or phone for all purposes including distribution of materials marketing and advertising.
SECURITY
You are responsible for maintaining the confidentiality of your User ID (login) and password on Vietnam-onlinevisa.com. You are responsible for the use of your User ID when logging in, whether or not you allow it. You agree to notify us immediately of any unauthorized use of your User ID. Please read carefully the Privacy Policy about sending and distributing information.
ENTIRE AGREEMENT
This Agreement together with the Confidentialityforms the entire agreement between you and Vietnam-onlinevisa.com and supersedes any and all prior agreements, representations or representations regarding Vietnam-onlinevisa.com . Failure to enforce any provision of this Agreement shall not be construed as a waiver of such provision or the right to enforce such provisions. Your waiver, amendment or other modification shall be null and void unless stated in writing and signed by both parties. This Agreement is governed by the laws of Vietnam.
CONTACT US
If you have any questions regarding the Terms and Conditions of Use, please contact us at [email protected]. You can come and see us directly at Vietnam Discovery Tourism Joint Stock Company BT4 – A4 – No. 8, Bui Xuan Phai Street, My Dinh 2 Ward, Nam Tu Liem District, Hanoi
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